Support and Maintenance Subscriptions

Subscriptions are on a per domain basis.

Feature Silver Gold Platinum Diamond
Software
Monthly CMS patches* Yes Yes Yes Yes
Emergency fixes Yes Yes Yes Yes
Support
Email support Yes Yes Yes Yes
Telephone support - Yes Yes Yes
Max Initial Response Time** 72 hr 48 hr 24 hr 12 hr
Expert Services
Performance Tuning - - Yes Yes
Onsite Training Contact us for pricing and availability
Price per year £200 £499 £999 £1,999
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* Only applies to projects that have a CMS component

** Support requests will be acknowledged within the maximum time listed, although actual response time may be faster. This does not include the total time required to resolve the request.