Support and Maintenance Subscriptions

Subscriptions are on a per domain basis.

Feature Standard Premium
Emergency fixes Yes Yes
Email support Yes Yes
Telephone support Yes
Max Initial Response Time** 48 hr 12 hr
Expert Services
Performance Tuning - Yes
Price per year £200 £500
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* Only applies to projects that have a ShiftCreate CMS component hosted with ShiftCreate

** Support requests will be acknowledged within the maximum time listed, although actual response time may be faster. This does not include the total time required to resolve the request.